Page 73 - JCAU-5-4

Journal of Chinese
Architecture and Urbanism Housing satisfaction with apartments in Henan

(crime prevention security, maintenance, fire and fire professional positions typically reporting greater housing
safety management, operation management, and elevator satisfaction in relation to interior facilities (Kang et al., 2004;
management), interior structure, interior facilities, and Ju & Yang, 2004; Shim et al., 2014; Kang & Jeong, 2015;
complex characteristics. Therefore, when planning and Han & Jun, 2021). In addition, our findings align with the
supplying the apartments, it is imperative to prioritize outcomes of a previous study (Shim et al., 2014), which
management or economic aspects that closely relate to demonstrated that larger houses tend to yield higher levels
residents’ interior spaces and living services, rather than of satisfaction. In addition, research conducted in China
focusing solely on the external space of the apartment. by Fang and Zhang (2018) emphasizes the pivotal role of
house size in determining overall happiness. Conversely,
Third, after identifying the factors affecting both overall
housing satisfaction and housing movement, economic an inverse relationship was observed between the length of
residence and overall housing satisfaction. Longer periods
characteristics emerged as significant factors in both of residence were associated with lower overall housing
areas. Among the various measurement items constituting satisfaction levels, likely due to the extended construction
economic characteristics, satisfaction with “Management periods of the apartments in which residents lived, leading
level compared to cost” received the lowest rating among to a decline in interior facility quality and an increase in
the 41 measurement items of housing satisfaction (3.03 human demand. In terms of residential areas, the old city
points), followed by “Management costs” (3.10 points). areas of Henan Province, characterized by a lack of modern
This result underscores the vital importance of maintaining residential facilities, reported lower overall residential
residential hygiene, safety, crime prevention, and effective satisfaction. These areas, steeped in history, often exhibited
operation to support the residents’ daily lives. It is clear that inferior facilities and environments. Through these results,
these aspects are as critical as the physical environment of our study underscores the critical role that housing quality,
the apartment, including interior facilities and structure including factors such as size and interior facilities, plays
and external complexes. Consistent with the perspective in shaping housing satisfaction (Fang et al., 2018; Ren &
presented by Hui and Zheng (2010), which underscores Folmer, 2017). In light of these findings, it is clear that, even
the significance of residential facility management service in the old city areas, there is a compelling need to gradually
quality, specifically customer satisfaction, over the sole enhance housing quality through house maintenance and
consideration of management quality in the housing sector, renovations.
this study also underscores the importance of satisfaction
with the “Management level compared to cost.” Given the 6. Conclusions
substantial influence of economic characteristics related
to management costs and housing prices on both housing In conclusion, this study has yielded several key findings:
satisfaction and housing movement (β = 0.297, 0.247), it is first, this study introduced the post-residential perspective,
anticipated that higher resident satisfaction will lead to a based on POE theory, to evaluate housing satisfaction
reduced willingness to move. This, in turn, can contribute among Chinese condominium apartment residents. It
to the stabilization of the housing market. involved an in-depth examination of prior studies on
housing satisfaction, aiming to establish a measure of
Fourth, when examining the differences in overall housing satisfaction for condominium apartment residents
housing satisfaction according to the characteristics of in Henan Province, a region undergoing rapid urbanization.
residents, significant differences were observed concerning The validity of this measure was demonstrated, laying the
occupation, average monthly family income, house size, groundwork for the development of measurement tools
period of residence, and residential area. Notably, it was for evaluating housing satisfaction among condominium
observed that overall housing satisfaction was high among apartment residents in Henan. An important achievement
white-collar company employees, public corporations/ of this study is the establishment of a POE framework
public officials, company management, and the unemployed. for Henan Province’s apartments, which extends beyond
In addition, residents with a high average monthly family physical environmental aspects to encompass spatial
income reported elevated overall housing satisfaction, as did management dimensions, including maintenance and
those residing in new city areas. These results have particular economic evaluation factors. This approach, in line with
relevance for the assessment of housing satisfaction, the framework proposed by Preiser et al. (1988), holds
especially in the context of apartments recently supplied in significant implications, especially in the context of Henan
new city areas, emphasizing the importance of incorporating Province and China’s volatile real estate market. It provides
these insights into future housing planning. Previous studies valuable insights into both management and economic
consistently highlight differences in housing satisfaction satisfaction, essential for maintaining the quality,
according to employment status, with individuals in higher performance, and economic viability of apartments.

Volume 5 Issue 4 (2023) 13 https://doi.org/10.36922/jcau.1079