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Artificial Intelligence in Health

MINI-REVIEW
Emotional intelligence and artificial intelligence

as catalysts for professional development
and lifelong learning among healthcare

professionals: A literature review

Nadia Hachoumi * and Mohamed Eddabbah 2,3
1,2
1 Department of Rehabilitation, Higher Institute of Nursing Professions and Health Techniques,
Ministry of Health and Social Protection, Marrakesh, Marrakesh–Safi, Morocco
2 Research Laboratory for Intelligent and Sustainable Technologies, National School of Applied
Sciences, CADI AYYAD University, Marrakesh, Marrakesh–Safi, Morocco
3 Department of computer sciences, Higher School of Technology, Cadi Ayyad University, Essaouira,
Marrakesh–Safi, Morocco

Abstract

The current healthcare professionals require interdisciplinary training that integrates
emotional intelligence (EI) and artificial intelligence (AI). EI equips healthcare
professionals with the ability to communicate empathetically, provide patient care,
and regulate emotions, while AI serves as a knowledge-based decision support
*Corresponding author: system that improves decision-making and clinical efficiency. This study explores the
Nadia Hachoumi
(nadia.hachoumi@ced.uca.ma) integration of EI and AI in healthcare and examines their combined impact on both
instructional methods and clinical practice. In addition, we evaluated the role of EI
Citation: Hachoumi N,
Eddabbah M. Emotional intelligence in fostering patient interaction, strengthening teamwork, and combating burnout,
and artificial intelligence as alongside the role of AI in advancing learning, improving diagnostic accuracy, and
catalysts for professional enabling personalized care. Moreover, existing literature on EI and AI is discussed in
development and lifelong learning
among healthcare professionals: this study to highlight their complementary roles in enhancing healthcare practices.
A literature review. Artif Intell Health. A combined EI and AI training approach can offer a holistic training model for
2025;2(3):154-160. preparing healthcare professionals. While EI enhances its ability to handle emotional
doi: 10.36922/AIH025080011
challenges, AI provides data-driven information that can sharpen clinical thinking
Received: February 18, 2025 and improve efficiency. Together, EI and AI play a crucial role in enhancing patient
Revised: March 24, 2025 care, decision-making, and teamwork. An integrated approach that combines both
AI and EI, aimed at enhancing clinical skills and professional development, represents
Accepted: April 28, 2025
a promising advancement in healthcare practice. Integrating EI with AI tools
Published online: May 15, 2025 optimizes both human and technological capabilities, fostering a more competent,
Copyright: © 2025 Author(s). compassionate, and productive healthcare workforce.
This is an Open-Access article
distributed under the terms of the
Creative Commons Attribution Keywords: Artificial intelligence; Emotional intelligence; Healthcare; Patient-centered
License, permitting distribution, care; Professional development
and reproduction in any medium,
provided the original work is
properly cited.
Publisher’s Note: AccScience
Publishing remains neutral with 1. Introduction
regard to jurisdictional claims in
published maps and institutional Healthcare professionals require more than just technical skills to effectively manage their
affiliations. responsibilities in the healthcare sector. It is imperative for them to be adaptable to rapidly

Volume 2 Issue 3 (2025) 154 doi: 10.36922/AIH025080011