Page 175 - EJMO-9-3

Eurasian Journal of
Medicine and Oncology Psychological care for cancer patients

Appendix 30. I explain the consequences of each procedure or
treatment in a simple way
Health professionals communication skills scale
(HP-CSS) 31. I smile and maintain a friendly tone of voice when
addressing patients
List of 42 items 32. I use appropriate gestures to create a welcoming
1. I respect the right of patients to express themselves environment
freely 33. I treat patients as people, not just as cases or diseases
2. I explore the emotions of my patients 34. I adapt my communication according to the cultural
3. I respect the autonomy and freedom of patients background of the patient
4. When the patient speaks, I show interest through 35. I show openness to patients’ doubts and concerns
body gestures (nodding, eye contact, smiles, etc.) 36. I acknowledge patients’ feelings even when I don’t
5. I provide information to patients (whenever my agree with them
professional competency permits me) about what 37. I adjust my emotional tone according to the patient’s
concerns them
6. I listen to patients without prejudice, regardless of condition
their physical appearance, mannerisms, or form of 38. I use written material or drawings to support verbal
expression communication when needed
7. I express my opinions and desires clearly to patients 39. I make sure to repeat important information when
8. When I give information, I use silence to allow the necessary
patient to assimilate what I am saying 40. I use humor appropriately to help relax patients
9. When I give information to patients, I do so in 41. I acknowledge the suffering expressed by the patient
understandable terms 42. I adapt the way I communicate depending on whether
10. When a patient does something that does not seem the patient is a child, adult, or elderly person.
right, I express my disagreement or discomfort
11. I dedicate time to listen and try to understand the HP-CSS
needs of patients
12. I try to understand the feelings of my patient Original source
13. When I interact with patients, I express my opinions Leal-Costa, C., Tirado-González, S., Rodríguez-Marín, J., &
clearly and firmly Vander-Hofstadt, C. (2016). Psychometric properties of the
14. I believe that the patient is entitled to receive health Health Professionals Communication Skills Scale (HP-CSS).
information International Journal of Clinical and Health Psychology,
15. I feel that I respect the needs of patients 16(1), 76–86. https://doi.org/10.1016/j.ijchp.2015.04.001
16. I find it difficult to make requests of patients
17. I make sure that patients have comprehended the Item distribution by dimensions
information provided
18. I find it difficult to ask for information from the 1. Informative communication (12 items)
patients Assesses how professionals give and receive
19. I say things clearly and with sincerity information clearly and adequately.
20. I clearly inform patients about the objectives of the Items: 3, 6, 11, 13, 16, 18, 20, 27, 30, 38, 39, 42
therapeutic process 2. Empathy (13 items)
21. I can recognize what a patient is feeling without them Assesses understanding and sharing the emotions of
telling me the patient.
22. I know how to interpret gestures and expressions of Items: 4, 5, 12, 14, 17, 21, 22, 23, 28, 29, 36, 37, 41
the patients 3. Respect and authenticity (5 items)
23. I am aware of the emotional state of patients Assesses honesty and respect toward patients in the
24. I find it easy to start a conversation with patients therapeutic relationship.
25. I maintain eye contact when talking to patients
26. I act honestly with patients Items: 2, 10, 26, 33, 34
27. I ensure that patients understand the reasons behind 4. Social skills (12 items)
my recommendations Assesses assertiveness and confidence in social and
28. I understand when a patient is suffering emotionally clinical interaction.
29. I can empathize with the fears and anxieties of patients Items: 1, 7, 8, 9, 15, 19, 24, 25, 31, 32, 35, 40

Volume 9 Issue 3 (2025) 167 doi: 10.36922/EJMO025110054