Page 87 - GHES-2-1

Global Health Econ Sustain

ORIGINAL RESEARCH ARTICLE
Investigation of job satisfaction, work-related

burnout, and their impact on the general health
of individuals active in the catering industry

1
1,2
2,3
Christina Antoniadou , Dimitris D. Vlastos , and Paraskevi Theofilou *
1 Department of Psychology, SCG - Scientific College of Greece, Athens, Greece
2 SCG Laboratory of Experimental and Applied Psychology, SCG – Scientific College of Greece,
Athens, Greece
3 School of Social Sciences, Hellenic Open University, Patra, Greece
(This article belongs to the Special Issue: Occupational Stress and Social Epidemiology)

Abstract

The harsh working environment in the catering industry has adverse effects
on employees’ work-life balance. Therefore, this study aimed to investigate the
relationships between job satisfaction, work-related burnout, and their impact on the
general health of individuals working in this industry. A purposive convenience sample
of 100 individuals was selected for this study. Participants completed four electronic
Academic editor: questionnaires: the demographic questionnaire, the General Health Questionnaire,
Mihajlo Jakovljevic M.D. Ph.D. MAE the Maslach Burnout Questionnaire, and the Job Satisfaction Questionnaire. The
*Corresponding author: results revealed a correlation between burnout and job satisfaction with the general
Paraskevi Theofilou health of people working in the catering industry. Notably, the findings suggested
(pardrothe@gmail.com)
that job satisfaction is affected by the age factor; as reported in previous studies, older
Citation: Antoniadou, C., workers exhibited a greater degree of job satisfaction compared to their younger
Vlastos, D.D. & Theofilou, P. (2024).
Investigation of job satisfaction, counterparts. While these outcomes provide valuable insights, future investigations
work-related burnout, and their could benefit from a larger and more representative sample size conducted over an
impact on the general health of extended period. This approach would allow for a comprehensive exploration of
individuals active in the catering additional factors influencing individuals who are active in the catering industry.
industry. Global Health Econ
Sustain, 2(1): 1852.
https://doi.org/10.36922/ghes.1852
Keywords: Job satisfaction; Burnout; Restaurant industry; Health
Received: September 17, 2023
Accepted: December 20, 2023
Published Online: January 24,
2024 1. Introduction
Copyright: © 2024 Author(s). Statistics reveal that more than two-thirds of catering employees engage in shifts that
This is an Open Access article include night, weekend, and holiday work (Hunger & Seibt, 2022). Low wages, lack
distributed under the terms of the
Creative Commons Attribution of appreciation, and limited career prospects prevail in this sector. Moreover, the
License, permitting distribution, restaurant industry is characterized by long, irregular working hours, challenging to
and reproduction in any medium,
provided the original work is plan due to frequent overtime, high time pressure, and staff shortages. This challenge
properly cited. demands a high degree of flexibility from employees. These working conditions are
Publisher’s Note: AccScience described as exhausting and disadvantageous by more than 70% of employees and often
Publishing remains neutral with lead to work-life balance problems (Arlinghaus & Nachreiner, 2013). In the tourism
regard to jurisdictional claims in
published maps and institutional sector, which is a work-intensive industry, individuals are often negatively affected by
affiliations. burnout, eventually leading to a loss of productivity in individuals and, by extension,

Volume 2 Issue 1 (2024) 1 https://doi.org/10.36922/ghes.1852