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Global Health Econ Sustain Job satisfaction and burnout in the catering industry

satisfaction. Levene’s test indicated homogeneity of statistically significant correlation was found between job
variances (p = 0.054). The analysis revealed a statistically satisfaction and emotional exhaustion (r [98] = −0.388,
significant difference in job satisfaction among the three p < 0.001, [2-tailed]), indicating that as job satisfaction
age groups (F [2, 97] = 6.60, p = 0.002). Bonferroni’s test increases, emotional exhaustion decreases. Moreover, the
further indicated that individuals aged 20 – 25 significantly correlation between general health, depersonalization,
differed from those aged 36 – 40 (p = 0.001). Specifically, personal achievements, and emotional exhaustion was
individuals aged 20 – 25 reported lower job satisfaction examined using Pearson’s correlation index. The test
(Mean = 114, Standard deviation [SD] =17.8) compared showed a very weak negative statistically significant
to those aged 26 – 35 (MO = 123, TA = 22.6), and also correlation between general health and depersonalization
compared to those aged 36 – 40 (MO = 140, TA = 31.6). (r [98] = −0.216, p = 0.031 [2-tailed]), indicating that as
A one-way ANOVA for independent samples was general health increases, depersonalization decreases.
conducted to investigate the impact of years of work Furthermore, the test demonstrated a very weak positive
experience on job satisfaction. Levene’s test indicated statistically significant correlation between general health
homogeneity of variances (p = 0.098). The analysis revealed and personal achievements (r [98] = 0.236, p = 0.018
no significant difference in job satisfaction among the three [2-tailed]), indicating that as general health increases,
levels of work experience (F = 1.08, p = 0.344). personal achievements also increase. Finally, a moderate-
[2, 97] to-strong negative statistically significant correlation was
Next, a one-way ANOVA for independent samples
was conducted to investigate the impact of years of work found between general health and emotional exhaustion
(r [98] = −0.529, p < 0.001, [2-tailed]), indicating that as
experience on depersonalization. From Levene’s test, we general health increases, emotional exhaustion decreases.
deduced that the variations of the quantitative variable in
each category of the qualitative variable are equal (p = 1.44). Linear regression analysis was also performed to
The analysis showed no difference in depersonalization investigate the association of job satisfaction and burnout
among the three levels of work experience of individuals from work with general health (Model fit measures:
2
(F [2, 97] = 1.14, p = 0.324). R = 0.434; R = 0.189). The results indicated that there was
Next, a one-way ANOVA for independent samples a positive correlation of personal achievement with general
was conducted to investigate whether depersonalization is health (p = 0.003) (Table 2).
affected by age. From Levene’s test, we deduced that the One hundred people active in the catering industry
variations of the quantitative variable in each category of participated in the study. Among the participants, 58%
the qualitative variable are equal (p = 1.82). The analysis were female and 42% were male. The 26 – 35 age group
revealed no difference in depersonalization among the was predominant, comprising 54% of the participants,
3 age levels (F = 2.82, p = 0.065). followed by the 20 – 25 age group with 33% and the
[2, 97]
The correlation between job satisfaction and general 36 – 40 age group with 13%. In terms of education level,
health was examined for 100 people active in the catering the largest percentage of participants was a graduate of
industry using Pearson’s correlation index. The test revealed secondary education, accounting for 60%. Regarding the
a very weak positive statistically significant correlation years of work experience of the participants, 33% had 2 –
between job satisfaction and general health (r [98] = 0.285, 5 years, 33% had 6 – 9 years, and 34% had 10 years or more.
p = 0.004 [2-tailed]), indicating that as job satisfaction Table 3 shows a normal distribution in job satisfaction
increases, general health also increases. These results and general health, while in depersonalization, emotional
are presented in Table 1. Furthermore, the correlation exhaustion, and personal achievement, there is a non-
between job satisfaction, depersonalization, personal normal distribution.
achievements, and emotional exhaustion was examined
using Pearson’s correlation index. The test showed a very Reliability analysis was conducted on the questionnaires
weak negative statistically significant correlation between provided to the participants using Cronbach’s alpha
job satisfaction and depersonalization (r [98] = −0.294, coefficient. The results are shown in Table 4.
p = 0.003 [2-tailed]), indicating that as job satisfaction 4. Discussion
increases, depersonalization decreases. Furthermore, the
test showed a very weak positive statistically significant This study aimed to investigate the relationships between
correlation between job satisfaction and personal job satisfaction, general health, and work-related burnout
achievements (r [98] = 0.179, p = 0.075 [2-tailed]), among people working in the restaurant industry. Based
indicating that as job satisfaction increases, personal on the examined demographic characteristics of age, older
achievements also increase. Finally, a moderate negative workers develop a greater degree of job satisfaction than

Volume 2 Issue 1 (2024) 5 https://doi.org/10.36922/ghes.1852