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Global Health Econ Sustain Job satisfaction and burnout in the catering industry

Table 1. Correlation matrix
Variables Depersonalization Personal achievements Emotional exhaustion Job satisfaction General health
Depersonalization
Pearson’s r —
DF —
p-value —
Personal achievements
Pearson’s r 0.077 —
DF 98 —
p-value 0.446 —
Emotional exhaustion
Pearson’s r 0.637 0.066 —
DF 98 98 —
p-value < 0.001 0.513 —
Job satisfaction
Pearson’s r −0.294 0.179 −0.388 —
DF 98 98 98 —
p-value 0.003 0.075 < 0.001 —
General health
Pearson’s r −0.216 0.236 −0.529 0.285 —
DF 98 98 98 98 —
p-value 0.031 0.018 < 0.001 0.004 —
Abbreviation: DF=Degrees of freedom.

Table 2. Linear regression analysis of the impact of job influence job satisfaction (Alexander et al., 1998;
satisfaction and burnout from work on general health based Davidson et al., 1997).
on the GHQ‑12 total questionnaire
Examining the results, we observed that the same
Predictor Estimate SE t P pattern holds true for burnout; people who have
Intercept 22.5220 2.3230 9.695 <0.001 experienced it have been in the catering industry for more
JSS total 0.0124 0.0180 0.688 0.493 years and are older. When considering the dimensions of
Depersonalization 0.0375 0.0618 0.607 0.545 burnout, depersonalization emerges as the most prominent
Personal achievement 0.1060 0.0351 3.024 0.003 and exhibits differences in terms of age and years of work
Emotional exhaustion 0.0613 0.0340 1.803 0.075 experience. However, these results are diverge from other
studies. Corresponding studies have shown that other
Abbreviation: SE: Standard error.
people tend to have more balanced thinking, making them
younger workers, which is in agreement with previous less susceptible to burnout (Maslach et al., 1997).
research (Jex & Britt, 2014). Our study confirmed the findings from previous
In relation to years of work experience and job research, showing that the aspects of general health and
satisfaction, there is no difference between those who job satisfaction are positively related to the dimensions
had more years and fewer years. Based on the literature, of burnout. We observed that as the levels of burnout
however, it is argued that more years are associated increased, general health declined, and as the levels of
with higher job satisfaction, and this contention is burnout decreased, job satisfaction increased. Certain
supported by other research. This relationship between researchers argue that employees’ satisfaction with their
job satisfaction and work experience is similar to the work is necessary for their productivity. The absence of
relationship between job satisfaction and age (Bulger productivity may lead to anxiety, discomfort, or stagnation,
et al., 2020). In addition, several studies have suggested which are signs that the person is heading toward the stages
that demographic factors, such as age and experience, of burnout. Based on these findings, the negative symptoms

Volume 2 Issue 1 (2024) 6 https://doi.org/10.36922/ghes.1852