Page 60 - GHES-2-3

Global Health Economics and
Sustainability

ORIGINAL RESEARCH ARTICLE
The relation between emotional intelligence,

resilience, and burnout in Portuguese individuals

Fátima Gameiro* and Paula Ferreira
LusoGlobe Research Center, Institute of Social Work, Lusófona University, Lisbon, Portugal

Abstract

According to the literature, the way through which individuals manage their
emotions when faced with challenging situations plays a major role in their personal
and professional success and can act as a protective factor against burnout. With
the aim of understanding the relationship between the perception of emotional
intelligence (EI), resilience (Rs), and burnout syndrome (BS), 1363 individuals aged
between 16 and 84 were studied. Of this sample, most of the participants are female,
living in the center of mainland Portugal, single, with a degree, employed in the
social area, with an open-ended contract, and with a salary of between 1001 and
1500 euros per month. The Wong and Law Emotional Intelligence Scale, the Brief
Resilience Coping Scale, and the Oldenburg Burnout Inventory were applied in
the questionnaire administered to the participants in person and through Google
Forms. The results of the bivariate correlation analysis showed positive correlations
between EI and Rs, both in the overall values of EI and in their four dimensions; and
Academic editor: negative correlations among EI and BS, both in the overall values of EI and BS, in the
Mihajlo Jakovljevic M.D. Ph.D. MAE four dimensions of EI and in the two dimensions of BS, and between Rs and BS, both
*Corresponding author: in the overall values and in the two dimensions of BS. In conclusion, the higher the
Fátima Gameiro perception of EI and Rs, the lower the perception of BS, and vice versa. Therefore,
(fatima.gameiro@ulusofona.pt)
the promotion of positive emotional skills is fundamental as a preventive strategy to
Citation: Gameiro, F., & combat burnout.
Ferreira, P. (2024). The relation
between emotional intelligence,
resilience and burnout in Keywords: Emotional intelligence; Resilience; Burnout; Correlation study
Portuguese individuals. Global
Health Econ Sustain, 2(3):2738.
https://doi.org/10.36922/ghes.2738
Received: January 15, 2024 1. Introduction
Accepted: February 28, 2024
According to Goleman (2010), emotional intelligence (EI) translates into an individual’s
Published Online: May 28, 2024
ability to recognize their own feelings and those of others, through the acquisition
Copyright: © 2024 Author(s). and development of personal and social skills. According to Rodrigues et al. (2011),
This is an Open Access article
distributed under the terms of the the concept of EI can be represented according to two conceptual models: the aptitude
Creative Commons Attribution model and the dispositional model. The aptitude model is based on a conceptualization
License, permitting distribution, that gives EI a cognitive character, viewing it as a set of specialized skills for processing
and reproduction in any medium,
provided the original work is emotional information. According to this approach, EI consists of a construct reified
properly cited. in four interrelated aptitudes, using perceived emotions to facilitate understanding
Publisher’s Note: AccScience and management of emotions and thinking. The hierarchical and increasingly
Publishing remains neutral with complex functioning of these processes plays an important role in facilitating thinking
regard to jurisdictional claims in
published maps and institutional and optimizing the individual’s performance, contributing to their emotional and
affiliations. intellectual development. In contrast, the dispositional model views EI as a construct

Volume 2 Issue 3 (2024) 1 https://doi.org/10.36922/ghes.2738