Page 66 - GHES-2-3

Global Health Economics and
Sustainability
Emotional skills and burnout

and others’ expressions and emotions, and that these skills individual faces and deals with day-to-day stress in the
are essential for professional performance and emotional work context, that is, the way in which they manage
well-being, enabling them to deal assertively with problem- their emotions in challenging situations, is increasingly
solving and decision-making. playing a key role in the success of their jobs and careers,
As for the levels of Rs, the participants perceive that making them capable of responding appropriately to
they can maintain reasonable levels of adaptation and work while aptly managing stressful situations; however,
coping, adopting adaptive strategies in the course of their this postulation does not seem to align with the findings
work. of this study. Méndez-Fernández et al. (2022) consider
that experiences of organizational support protect
As far as BS is concerned, it was found to be medium/ people from trauma and promote Rs, both directly and
high (M = 2.40) in terms of both the ability to emotionally indirectly.
detach and the perception of exhaustion. This means that,
similar to the results found in other studies (Augusto- Through our analyses, the primary concern stemming
Landa et al., 2022; Ferreira, 2022; Ogunsanwo & Bukki, from this research is the severity of burnout problems,
2023; Vasconcelos, 2021), the participants showed some especially the exhaustion of the participants, which is in
weaknesses in detachment and indicators of exhaustion. line with the results of the studies by Ferreira (2022) and
Vasconcelos (2021), in which the professionals had high
When the relationship between the three dimensions levels of stress and were emotionally and professionally
(EI, Rs, and BS) was evaluated, there were positive fragile. In other words, despite the medium-high EI and
correlations between EI (overall, evaluation and expression Rs values, which according to the literature are protective
of own emotions; evaluation and recognition of emotions factors in relation to BS, the participants already showed
in others; regulation of own emotions; and using emotions some weaknesses, reflected from their responses to the
to facilitate performance) and Rs, and negative correlations burnout ratings.
between EI (overall value and in the four dimensions) and
BS (overall, detachment, and exhaustion), and between Finally, with the pandemic, war, climate change and
Rs and BS (overall values and in the two dimensions), other external problems that have ended up impacting
showing that the higher the perception of EI and Rs, the and worsening the respondents’ problems, the results
lower the perception of BS, and vice versa. These results showed that the impact of these transformations is not
are in line with Mayer et al. (2004) who mention that EI demonstrated in the domains addressed in this study.
boosts individuals’ social effectiveness; Bar-On (2006) However, the adaptation process remains a concern that
and Druskat et al. (2005) who show that EI is positively should be studied longitudinally.
related to better performance at work and mental health; The main limitations of this study are related to the study
and Goleman (2010) who reports that people with greater design. As this study was designed to survey participants’
emotional competencies are more likely to achieve success perception of Rs, EI, and BS, some individual biases were
in their personal and professional lives. Andrade (2001) inevitable. The dissemination of the questionnaires through
also states that EI can enhance individual and collective social networks, despite offering some advantages in terms
well-being, such as the psychological functioning of of increasing sample size, allowing for a greater number
the individual, the functioning of the organization and and diversity of participants, put some limitations on
productivity, interpersonal relationships, the environment, obtaining a controlled sample. In this case, such surveying
perspectives, rewards, and work regimes, and reduce BS. approach led us to a sample with unbalanced gender
Muller et al. (2021) report that coping represents the way distribution, with male participants being significantly
the individual deals with stressful experiences, so the more underrepresented in the sample. Furthermore, the fact that
Rs the individual has (strategies to reduce the negative this is a cross-sectional study does not allow a longitudinal
effects of stress on personal well-being), the less likely they perspective of the evolution of the relations studied or the
are to develop occupational stress, which is in line with the effect that the pandemic may had on them.
present study. For future studies, we suggest replicating the study
In view of the results obtained, and according to the according to the participants’ areas of activity, in order
study by Moon and Hur (2011), dimensions of EI such to better understand BS levels in a more targeted
as the ability to evaluate emotions and optimism work manner and develop prevention strategies tailored to
as protection against emotional exhaustion, that is, they their expertise. Understanding the relationship between
are particularly associated. Goleman (2010) argues that, these concepts according to age groups could also be
along with personal qualities such as initiative, empathy, significant for adapting and defining more targeted and
adaptability, or persuasiveness, the way in which each focused intervention strategies. It is also suggested that

Volume 2 Issue 3 (2024) 7 https://doi.org/10.36922/ghes.2738