Page 67 - DP-2-3
P. 67

Design+                                                                 Design chatbot using activity theory



               Insurance Business; 2021. Available from: http://hdl.handle.  32.  Kaptelinin V. Creating computer-based work environments:
               net/10125/70679 [Last accessed on 2025 Jul 05].    An empirical study of Macintosh users. In: Proceedings of
                                                                  the 1996 ACM SIGCPR/SIGMIS Conference on Computer
            19.  Feine J, Morana S, Gnewuch U. Measuring Service Encounter
               Satisfaction with Customer Service Chatbots using Sentiment   Personnel Research. New York: ACM; 1996. p. 360-366.
               Analysis;  2019.  Available  from:  https://aisel.aisnet.org/  33.  McMichael H. An Activity Based Perspective for Information
               wi2019/track10/papers/2/ [Last accessed on 2025 Jul 05].  Systems Research. In:  10   Amsterdam Conference on
                                                                                       th
                                                                  Information Systems; 1999.
            20.  Rese A, Ganster L, Baier D. Chatbots in retailers’ customer
               communication: How to measure their acceptance? J Retail   34.  Cameron G, Cameron D, Megaw G, et al. Back to the Future:
               Consum Serv. 2020;56:102176.                       Lessons from Knowledge Engineering Methodologies
                                                                  for Chatbot Design and Development. In:  British HCI
               doi: 10.1016/j.jretconser.2020.102176
                                                                  Conference 2018. BCS Learning and Development Ltd; 2018.
            21.  Aditya EW, Ismail S, Allias N. Implementation of intelligent
               chatbot in student portal: A systematic literature review. In:   35.  Weber I. Low-code from frontend to backend: Connecting
               2022 International Visualization, Informatics and Technology   conversational user interfaces to backend services via a low-
                                                                                                  rd
               Conference (IVIT). United States: IEEE; 2022. p. 47-51.  code IoT platform. In: Proceedings of the 3  Conference on
                                                                  Conversational User Interfaces. New York: ACM; 2021. p. 1-5.
            22.  Norman DA, Draper SW. User Centered System Design: New
               Perspectives on Human-Computer Interaction. New Jersey: L.   36.  Wan S. Developing an engati-based library chatbot to improve
               Erlbaum Associates Inc.; 1986.                     reference services. In: Innovation and Experiential Learning in
                                                                  Academic Libraries: Meeting the Needs of Twenty-First Century
            23.  Engeström  Y.  An Activity-Theoretical Approach to   Students. Urban: University of Alberta; 2022. p. 189.
               Developmental Research. New Delhi: Orienta-Konsultit; 1987.
                                                               37.  Engeström  Y,  Miettinen  R, Punamäki-Gitai  RL,  editors.
            24.  Kuutti K. Activity theory as a potential framework for   Perspectives on Activity Theory. Cambridge: Cambridge
               human-computer interaction research. In:  Context and   University Press; 1999.
               Consciousness: Activity Theory and  Human-Computer
               Interaction. United States: MIT Press; 1996.    38.  Kaptelinin V, Nardi BA, Macaulay C. Methods & tools: The
                                                                  activity checklist: A  tool for representing the “space” of
            25.  Bødker S. Activity theory as a challenge to systems design.   context. Interactions. 1999;6(4):27-39.
               In: Proceedings of the IFIP TC. Berlin: Springer; 1991.
                                                                  doi: 10.1145/306412.306431
            26.  Bødker S, Grønbæk K. Cooperative prototyping: Users
               and  designers in  mutual  activity.  Int J Man Mach Stud.   39.  Kaenampornpan M, O’Neill E, Ay BB. An Integrated Context
               1991;34(3):453-478.                                Model: Bringing Activity to Context. In:  Proceedings of
                                                                  Workshop; 2004.
               doi: 10.1016/0020-7373(91)90030-B
                                                               40.  Radziwill NM, Benton MC. Evaluating Quality of Chatbots
            27.  Engeström Y. Developmental studies of work as a test bench of   and Intelligent Conversational Agents. arXiv; 2017. Available
               activity theory: The case of primary care medical practice. In:   from:  https://www.//arxiv.org/abs/1704.04579  [Last
               Understanding Practice: Perspectives on Activity and Context.   accessed on 2025 Jul 05].
               Cambridge: Cambridge University Press; 1993. p. 64-103.
                                                               41.  Cooper A, Reimann R, Cronin D, Noessel C. About Face:
            28.  Jonassen DH, Rohrer-Murphy L. Activity theory as   The Essentials of Interaction Design. United States: John
               a framework for designing constructivist learning   Wiley and Sons; 2014.
               environments. Educ Technol Res Dev. 1999;47(1):61-79.
                                                               42.  Munday P. Duolingo: Gamified learning through translation.
               doi: 10.1007/BF02299477                            J Span Lang Teach. 2017;4(2):194-198.
            29.  Bødker S. Computers in mediated human activity.  Mind      doi: 10.1080/23247797.2017.1396071
               Cult Act. 1997;4(3):149-158.
                                                               43.  Compare Aivo and Engati on Revoyant. See Side-by-Side
               doi: 10.1207/s15327884mca0403_2                    Comparisons of Features, Pricing, and Customer Reviews.
            30.  Bernard RG, Enyedy ND. Activity centred design: Towards   Available from: https://www.revoyant.com/compare/aivo-
               a theoretical framework for CSCL. In:  Paper Presented at   vs-engati [Last accessed on 2025 Jul 05].
               the Computer Supported Collaborative Learning (CSCL)   44.  Kofod-Petersen A, Cassens J. Using activity theory to model
               Conference. United States: University of California at   context awareness. In: International Workshop on Modeling
               Berkeley; 1999. p. 12-15.                          and Retrieval of Context. Berlin: Springer; 2005. p. 1-17.
            31.  Engeström Y, Brown K, Engeström R,  Koistinen K.   45.  Engeström  Y.  Learning  by Expanding: An  Activity-
               Organizational  Forgetting:  An  Activity-Theoretical  Theoretical Approach  to Developmental Research.
               Perspective. London: Sage Publications Inc.; 1990  Cambridge University Press; 2014.




            Volume 2 Issue 3 (2025)                         17                           doi: 10.36922/DP025060009
   62   63   64   65   66   67   68   69   70   71   72