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Jusoh and Alwi

effective, accountable, and transparent institutions, and logistics networks are well-coordinated, humanitarian
Target 16.7, which emphasizes responsive, inclusive, and organizations can operate more sustainably, overcoming
participatory decision-making. As such, strategic human challenges, such as infrastructure breakdowns or
resource and logistics coordination practices not only inaccessible communities during flood events.
enhance operational outcomes in disaster settings but also This study notably emphasizes the interconnected
reflect Malaysia’s broader commitment to institutional dynamics between human resources and logistics
integrity, resilience, and sustainable development. coordination. Entities that amalgamate these two functions
The 2021 – 2022 floods in Malaysia, which affected experience enhanced operational coherence, adaptability,
over 125,000 individuals and caused economic losses and responsiveness in the face of disaster scenarios. This
exceeding RM6.5 billion, exposed critical deficiencies comprehensive approach resonates with the findings of
in both human resource deployment and logistics Kovács and Spens, who highlighted the significance of
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management, particularly in Selangor and Pahang. Delays strategic alignment between logistics and human capital
in mobilizing trained personnel, fragmented inter-agency functions. It further promotes the aims of SDG 17, which
communication, and reliance on civil society volunteers advocates for efficient partnerships and comprehensive
over official emergency responders were widely criticized collaboration. In the realm of humanitarian efforts, this
by researchers and the public alike. These incidents manifests as cohesive internal operations and enhanced
revealed significant implementation gaps in National collaborations among governmental bodies, NGOs,
Security Council Directive No. 20 and weakened public and community-oriented entities essential for realizing
trust in institutional disaster governance. Even the Prime prompt and precise disaster interventions.
Minister acknowledged shortcomings in the government’s The study significantly contributes to both scholarly
response. A post-mortem conducted by NADMA also discourse and policy formulation by providing empirical
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noted insufficient manpower, poor logistical planning, evidence for the amalgamation of human resources and
and weak coordination in several affected districts. logistics coordination within humanitarian operations.
These shortcomings directly highlight the importance This is critical for promoting strategies grounded in
of institutional preparedness and operational capacity empirical evidence that enhance performance outcomes
– core targets under SDG 16, especially Targets while simultaneously aligning with overarching global
16.6 (effective, accountable institutions) and 16.7 development priorities as outlined in the SDGs. Amid
(responsive, inclusive decision-making). In line with the the escalating frequency of climate-induced calamities,
twelfth Malaysia plan (2021 – 2025), which promotes the implementation of cohesive and sustainable
enhanced disaster risk governance under the theme operational frameworks is essential for enhancing the
“Strengthening Security, Wellbeing and Unity,” efforts efficacy of future humanitarian efforts.
to improve human resource systems and inter-agency
logistics coordination are essential to strengthening 5. Conclusion
Malaysia’s disaster response framework.
In addition, logistics coordination demonstrated This study highlights the critical role of internal
a statistically significant influence on humanitarian organizational capabilities, specifically HRM and
operations, underscoring the essential nature of timely logistics coordination in enhancing the performance
and well-organized supply chains in the context of of humanitarian operations, particularly in flood-prone
disaster response. This outcome aligns with earlier regions of Malaysia. The integration of strategic human
research conducted by Van Wassenhove, who posited resource practices and efficient logistics systems is
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that logistical efficiency serves as a fundamental essential for building agile, responsive, and sustainable
component of humanitarian effectiveness, especially humanitarian interventions. The structural model results
in the realms of inventory management, transportation, demonstrate that both Human Resource (β = 0.466,
and distribution within disaster-stricken areas. p<0.001) and Logistics Coordination (β = 0.393,
Moreover, Kovács and Spens noted that integrated p<0.001) significantly and positively influence HOP.
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logistics systems not only diminish delays but also Importantly, HRM exerts a stronger predictive effect.
promote improved coordination among participants The model explains 61.7% of the variance in HOP
throughout the supply chain, thereby optimizing service (R = 0.617), indicating a substantial contribution of
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delivery to impacted communities. Efficient logistics internal capabilities to disaster response effectiveness.
systems also directly support SDG 9, which promotes These findings affirm that Human Resource and Logistics
resilient infrastructure and inclusive innovation. When Coordination are not only independently impactful but

Volume 22 Issue 4 (2025) 148 doi: 10.36922/AJWEP025220182